> Well there’s an issue with the router being capped at 50UL ( confirmed by EE ) which is being fixed but I doubt that’s causing the freezes as it’s still running at 90DL and 50UL .
That sounds like a problem in the datacentre with your account not being configured correctly. The other stuff sounds like a more fundamental problem - I would say either (1) faulty or wrongly configured router (2) some problem with the local telecoms infrastructure before it enters your property or (3) something in the datacentre
> The fix can take 48 hr to get done but the lady wasn’t sure if that includes weekends or not. Obviously not as it’s still capped but she’s phoning me for an update tomorrow. I hadn’t mentioned the freezing as I had only delivered a couple of lessons when I spoke to her so I’ll mention this too.
See the message to me by the EE team above at 01.02, I think it was meant for you - they want you to call them. You should do so, as the problem sounds more serious
