My existing email address

[Norbert58]

<span;>I'm just about to change my broadband over from BT to EE. I don't want to have to change my existing 'btinternet.com' email address. Please tell me I don't have to.</span;>

[XRaySpeX]

@Norbert58 : EE don't provide an email service but BT should allow you to continue using theirs.

[Norbert58]

Thanks for your reply. Much appreciated. 👍

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Matthew-T]

Hello, was this successful? I am also thinking about switching to EE but my btinternet.com email address is the one that I use as a login for all of my other various online accounts. Changing it would be a pain.
I was a bit concerned by the BT “should” allow you to continue using theirs. That’s quite different from they definitely will allow it to continue.

[Norbert58]

<span;>Hi Matthew-T,

<span;>All changed over from BT to EE equipment successfully with no real problems.
<span;>Old BT hub and discs etc. returned using bag and prepaid label that they sent to me.

<span;>Yes, I wasn't overly confident about the 'should' be able to keep using my existing @btinternet.com. Time will tell I suppose.

<span;>Norbert58. </span;></span;></span;></span;></span;>

[Matthew-T]

Thank you for your reply. That’s a promising start at least so hopefully the email will work out. Fingers crossed!

[19tonyd]

Norbert58, Matthew T

Did you find a solution to the query, I ask because I have the same problem amd the only way I got around it was BT charging me £7.50/mth to keep my @btinternet address.

I have been paying it for nearly 2 years now.

Basically I'm **bleep**ed paying this amount for an email address when EE and BT are the same company and email addresses are normally free.

PS

Norbert58, I cannot see your solution, if you ever gave one

[XRaySpeX · Accepted solution]

@19tonyd : Nearly 2 years ago would have been before New EE BB. Since about Oct. 2023 BT has been encouraging its consumer users to transfer their BB to EE & letting them keep their BT Mail. Prior to then it would've have been a normal migration away from BT & you would've had to pay to keep your BT Mail.

[Norbert58]

Yes indeed, it would appear that XRaySpeX<span;> is correct.
As far as I can see, I'm not paying any extra fee for keeping my @btinternet.com email address. I can only assume and hope that it stays that way.
<span;>My commiserations with 19tonyd. It does seem very unfair for him to have to pay extra when BT & EE are now effectively the same company.

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