Moving out but no new address yet

[ramnos]

Hello, 

I moved out from my flat and am on a long trip at the moment. I received an email from EE saying that someone wants to take over the broadband at my address and they'll terminate my contract if I don't call them before 2pm 28 May 2026.

I don't want to end my contract but I can't do the moving process yet as I haven't decided the next flat. Also, I'm using data only SIM during my trip so I'm unable to call EE.

What should I do?

[Northerner]

Hi @ramnos 

If you're within contract  you'll need to pay this off, you cannot have a service at place you don't live. 

Use another phone and contact EE  https://ee.co.uk/help/contact-ee

Thanks 

[JimM11]

@ramnos Find a method to contact EE and cancel the BB as you no longer live at the Flat, the next occupants will be wanting to get there BB installed.

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