Moving from BT to EE broadband , create ID
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15-04-2024 01:31 PM
Hello,
I called BT to renew my contract but they moved me to EE broadband
I was sent an email to create an ID with EE ...but I already have an ID since I'm already an EE mobile customer, do I need to open another EE account to manage my broadband ? no way to link them?
when I login to my existing mobile EE account there is no trace of my broadband order
Also, I was told I don't need a new hub, I have the original BT smart hub, is that correct? I don't need an EE hub?
thanks
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15-04-2024 01:37 PM - edited 15-04-2024 01:37 PM
You need to add your BB to your existing a/c. In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.
You don't need the EE Smart Hub Plus router but it has better WiFi than the BT SH2.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
