Hi all I'm venting and maybe someone can provide some insight or advice.
Moved into our new home 3 weeks ago, moving home order was placed 3 weeks prior and the house already had copper lines but the village has full fibre so as a new occupier we have to have fibre (which isn't an issue).
Before move date I had a text from Openreach saying that there was an issue with running the fibre and I would get an update within 10 days. Not wanting to wait for 10 days and then having to deal with no service I contacted EE who said they'd supply a 4G mini hub just in case.
Move date arrives, still no word from OR but the hub was there. Due to being in a poor signal area the 4G hub is actually useless and has no wired ports so most of my equipment won't work anyway. Rang EE they said the issue was with a blockage and they needed a Permission to Work. They would not tell me who from but a bit of deduction revealed it was my neighbour. I saw my neighbour who duly signed the form and gave it to me and I sent it back to OR.
Chased up EE who said that OR was having an issue getting the right team together to deal with the blockage.
Chase up EE again who now say the job is with estimating so hasn't even got to the 'doing' stage.
Chase up EE again they now say they need another Permission to Work but won't say who from.
Now been moved house for 3 weeks and no nearer getting a connection. OR will not re-enable the copper that's already in the house as a temporary fix and won't progress installing the fibre so I'm stuck.
Anyone have any suggestions about how to get resolution?
