Moved from BT, Multiple account ID's, Can't sign into account

[Profile closed]

Hello, we recently switched from BT FTTP to EE FTTP, we made an EE account after getting an email to do so but get this error message anytime we try and sign in:

We have 2 different emails from EE with 2 different account numbers, the first ending in 66 then the latest one ending in 86.

Has our email been linked to the old account ID so we are unable to sign in? A similar thing happened to us when we were with BT. 

[Daniel-S]

Hi @Profile closed,

I'm sorry that you can't get through to your bills and packages.

Do you know which account number is the active one? It sounds like there may have been a couple of attempts getting you set up resulting in two accounts?

Thanks,

Daniel-S

[Profile closed]

Hello @Daniel-S we believe the latest one ending in 86 is the current one. I have sent you a DM will all the details.

[Daniel-S]

Thank you @Profile closed.

We will need a bit more info to contact you. Could you send a contact number by private message too, please?

It may take us about 5 working days before we get back to you but we 100% will.

Thank you

Daniel-S

[Profile closed]

Updated @Daniel-S 👍

[Profile closed]

@Daniel-S the issue is still not fixed, we cannot sign into the EE account.

[Robbie-Mac]

Hi @Profile closed

Thanks for posting back.  Sorry for the problems you're having.

I am currently working on this for you and I'll have an update for you later today.

Thanks,

Robbie

[Profile closed]

Error still persists, @Robbie-Mac just to confirm the email/EE account I'm having an issue with isn't linked to this forum account, I had sent @Daniel-S all the details.

[Profile closed]

So we've been with EE for about 3-4 weeks now and not a single time have we been able to log into our accounts, surely this is breach of contract and I would be allowed to leave EE without any termination fee as they can't provide me with something as simple as being able to let me log into my own account to view bills and all details?

[Profile closed]

@Robbie-Mac Do you think I will be able to access my EE account anytime within our 24 months contract?