Move broadband to EE

Olwenj
Visitor

‎05-09-2022 07:11 PM

Hi,

when I agreed to move my broadband to EE i was told that EE would pay my vancellation fee. This has not happened and BT have taken £30 From my bank to cover this.

how do i claim this back from EE

thanks

Olwen

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-09-2022 07:18 PM

EE will pay up to £50 of your Early Cancellation Fees upon sight of your previous ISP's bill showing them. You can claim this online @ Broadband Contract Buyout from Old ISP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mustrum
EE Community Star
EE Community Star

‎05-09-2022 07:22 PM

You can find the details of how to claim on the following Help Pages

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/can-i-claim-an-early-cancellati...