More billing questions

[Dennis66]

As mentioned in previous posts, my shiny, new 150 mps fibre broadband connection went off after 4 days, so EE sent me a 4G hub until it was fixed. I used the 10 mps 4G for 5 days and then returned it after the fibre was reconnected.  They've charged me £7 for the use of the 4G hub, and another £7 is on next months bill even though I no longer have it.

Granted, they gave me £15 compensation when I complained about the loss of the fibre, but was a bit suprised when I had to pay for the loan of a temporary 4G hub.

Am I wrong to think that this is all a bit unfair?

[Dennis66]

Thanks Pete,

If the online account won't show pending credits, will it be shown on the bills, or will I just not be shown when or how the credit is being applied? Will I even get a bill? I'm sure it will be applied, but how can I keep track of it if I can't see it? Why is EE being so obscure about it?

My most recent bill was generated after the Hybrid was returned, but not before it was fully returned and the contract cancelled. Note to others, simply arranging the return of the Hybrid DOES NOT automatically cancel the contract, you need to do this seperately, probably with a different team.

Anyway, the online account says my next bill in January will still included the Hybrid rental, so I'll have to wait and see what happens.