Monumental Broadband

[Naffed-Off]

EE have totally knack’s the smart homei have spent two years creating. Being disabled it is really essential that I can turn lights on and off without having to physically go to a switch. In one foul swoop today I have lost everything that connects through the smart life app into Alexa, thanks EE, no warning, NO assistance, and a so called customer assistance when they tell me to reset my hub, immediately cutting my phone off and disconnecting every single item logged into the hub WiFi. When i moved to EE 6 weeks ago this is NOT what I signed up for. Come and collect your gear, I’m going back to SKY!! Breach of contact, already had engineers out more than once!! And 10 hours + lost off my life today alone. No Internet, NO TV, JUST WHAT OUR 4 year old grandson wanted. NOT HAPPY 😡😡😡

[Leanne_T]

Hi @Naffed-Off 

I am very sorry you are having connection problems using the Smart Life app and understand how important having access is. If you could let me know some extra details, I will certainly help you get this looked into 

Could I just check, do you have access to other apps and WiFi is working for you? What happens when you try and access the Smart Life app? 

Thanks so much. 

Leanne. 

[XRaySpeX]

Which EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)? 

[Schockwave]

@Naffed-Off , your router may need rebooting, which happens about every 4 weeks with mine, which is  Netgear, so maybe that is what you need to do, just unplug and replug it, it should all then work ok.