My new phone contract cancelled within 4 days as I could not make or receive a phone call within the 4 walls of my house, and waited over a week for a broadband package to go live only to find out after multiple live chats through the app and over 4 hours of phone calls that it was never going to live in the first place as someone had placed my order but then someone had cancelled the broadband order in the background. To make it worse the broadband account I was told was cancelled and never went live, I was then billed for, despite being assured I never had a contract in the first place.
I then stupidly went with EE again for a new broadband service mainly because they could provide the service the quickest, and I am not receiving any emails from them regarding my new account because they've spelt my name wrong on my email, you couldn't write it. Quite simply the worst company I have ever had to deal with.
