Migration from BT to EE - Smart Hub Plus

[swarrin]

I recently placed an order to move from BT to EE - I specifically wanted to do this to access new router technology such as WiFi 6 and smart controls in the Smart Hub plus.

I was advised at the point of order that I would get this equipment, but now that my services have been activated I have been told that that's not true and I have to use my BT Smart Hub 2.

I have been passed from pillar to post with no joy in trying to get this remedied.

Has anyone else moved over from BT and had new equipment? I have access to the EE app but obviously not the smart controls, so it all seems a bit strange.

Any advice appreciated.

[paulswift36]

I was looking at going over to EE for the Wifi 6 but I bought a simple TP-Link (AX3000) router with Wifi 6 support and that has worked very well and was really easy to configure. Okay cost me money (£80) but I get the benefits of Wifi 6 (for the devices that support it, remember that most kit people have, unless it's new, wont support Wifi 6 anyway, such as Sky Q ).  I can't see any benefits to moving to EE at all now especially if you don't get a router.  My TP-Link router is as powerful as the BT one so no need for any boosters in my house.