Microsoft Teams

[RachB77]

Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?

[Mark_Walker]

I have had the same issue since switching to EE 3 weeks ago.

I thought it was Teams related so have done everything possible to re-install teams, clear cache etc, but no joy.

It all worked perfectly with Virgin Media.

Using 900mbs service with Wifi7 hub and 2 extenders

About to cancel EE as this is not sustainable

[Mark_Walker]

Further tests mirror what others are seeing.

• Teams via Browser works fine for sharing etc. 👍
• Teams via App when connected to Phone works fine 👍
• So, only an Issue when I'm using the Teams App on the network.👎

I'd love to know what settings to apply and where to resolve this.

[catsarenice1]

Add me to the list of people having this problem as well. I thought I was going mad.

My bandwidth (up and down) is excellent but I get complaints from others on Teams calls that I can't be heard when I'm on my EE FTTP on wifi. (Switching to my mobile hotspot, fine, and in the office, fine - laptop is not the problem)

I've just set up Teams in-browser in the hope that this will be a decent workaround but not tried it yet.

Very keen to get this sorted out, and disappointed that EE are being slow to acknowledge the issue here, as otherwise I'm really happy with my broadband performance.

[chrisross22]

Mine has been fine again all day so whatever the technical team have done in the background must have fixed it.

[bobpullen]

Watching this thread with interest and keep coming back to this: -

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@bobpullen wrote:

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I'm definitely one of the lucky ones as my Teams calls seem fine.

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Obvious thought is - what's the difference between mine/others' setup and that of those reporting problems? I wonder if there are any trends e.g. same employer, device type/model, network configuration/VPN etc. 🤔

Might we find some clues if those with problems can share some of the detail, e.g...

1. Short description of problem e.g. "voice OK but video breaks up", "I can hear others but they can't hear me" etc.
2. What hub/router is being used i.e. the model from the label
3. What broadband service is being used i.e. Full Fibre/FTTP or part fibre/FTTC
4. What devices are affected? make/model of laptop etc.
5. Is it a 'corporate' device i.e. supplied by an employer. If so, who? - assuming comfortable with disclosing, of course!
6. Any VPN/security software installed on the device? e.g. ZScaler, AnyConnect, AOVPN, SonicWall Global etc.
7. Have you tried another hub, either non-EE or older model?
8. If yes, what hub was it and does it resolve the problem?
9. Any other useful info e.g. there have been some ineresting comments that the issue only affects direct calls for some and not scheduled Teams Meetings. Similarly, others have said that going through a web browser is fine, but the desktop app struggles. Some are reporting that hotspot connection or being at the office works OK etc.

For what it's worth - I mainly use a Thinkpad T14 Windows 11 laptop that uses ZScaler to connect to the corporate network. I'm on Full Fibre and I'm not suffering problems.

[deezle]

Yes is undoubtedly certain corporate laptops with specific security set ups. My wife has no problems with Teams at all.

I'm not willing to mention my employer, but given I reckon this is impacting a few large firms, I think it's in the hundreds of thousands of UK employees being recommended to steer clear of EE.

And the key is - the old basic routers work, and all other ISP's work without issue with our corporate set up.