Microsoft Teams not working

[HughPB]

Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the error message "Can't make secure connection"

Any ideas as EE technical, once you can get hold of them, are stumped

[HughPB]

My company laptop will not connect to teams although my private one will. The laptop works fine when I have checked it on other networks

My tablets and phone will connect to router but have not Internet connect. When trying to connect to Internet told can't make secure connection

EE tier technical team were supposed to have contacted me yesterday but couldn't be bothered. So much for being best network for 11 years in a row

[HughPB]

My company laptop top gas just been replaced and the new one, just out of the box still does not connect Teams

I have just changed my phone and it still does not connect correctly

My android tablet is under a year old and cannot make a secure connection

Every thing was working fine when I had BT Hub 2. Since being moved to EE and having their Smart hub the service has been bluntly **bleep**

[HughPB]

I have not got to bottom of issue.

I have a new company laptop and a new phone and the problems still remain

I was told that a Tier 2 technician was going to contact me and they
haven't bothered so so much for excellent customer service that EE lie to
brag about

[Lesley_W]

Hi @HughPB 

Thanks for coming to the community.

I'm really sorry that you haven't had a call back from the team as you were expecting, this is disappointing that you have had that experience. Did the team log a complaint for you?

Lesley

[HughPB]

Spok9 to your tier 1 technician, the one of man, last weekend and was told
a tier 2 technician would call me Friday7h
The issue is a software issue with your router not accepting standard SLL
protocols
My company laptop will not load Teams. Your guy keep bleating about VvPN
but the laptop works on your competitors systems
Similarly my tablets and phone will connect to the router but not the
Internet, the reason being cannot achieve secure connection
Consequently since being moved from BT to EE I have been paying £40/month
for a sub-standard.service.
So much for the lie of a claim of being the best service for the last 11
years

[Lesley_W]

Thanks for the extra information @HughPB 

In order to get this resolved, I'd recommend logging a complaint as it sounds like this may have been missed. You can see all the ways to do that here Make a Complaint 

Lesley

[HughPB]

I've been complaining ever since I the Smart Hub Plus.
Unfortunately I can't get past the first line of defence / avoidance, the
chap bot VR system and tier 1 technicians
All I have managed to achieve is the regular replacement of the hub, for an
identical one, and the replacement of Smart WiFi plus
How much complaining do I need to do

[Peter_W]

Good morning @HughPB.

We should absolutely have logged a complaint on your account when you reported this issue, and this should remain open until we've worked towards a resolution for your issues. 

I'd expect this to have remained open if it's been escalated for further investigation too. 

Fingers crossed you'll hear something soon, but I definitely wouldn't look past the complaint webform @Lesley_W shared here too. 

This will be reviewed by our dedicated complaints team, who will review the details of your account and make sure we're doing all we can to get things resolved within the guidelines set out by our complaints code of practice.

Please keep us posted on how you get on, too.

Peter

[HughPB]

This issue has been going on for several months ever since I was moved from
BT, and their hub 2 router, to EE and the smart hub.
Since my company laptop will provide access to Teams through the EE router.
It will connect through other networks I have tried it on.
Neither will the router provide a secure Internet connection to my 4
android devices
When using Spotify through a smart TV the Internet connection was
intermittent and dropped out or hung on several occasions
I hope to hear from one off you team with a solution to the issue which
restore the service I have been paying for but not receiving

[Peter_W]

I'm confident you should hear something from our team if that's what was offered, @HughPB.

We can't directly check on the status of your complaint from our end, but please keep us posted on how you get on, and if needs be we can chase things further from there.

Peter