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MOVING SOON - BROADBAND 'LIVE'?

kernowhoop
Established Contributor
Established Contributor

20251110_131929.jpg

We shall be moving to a newly-built house in a couple of weeks. We shall be taking our EE hub and we know that the new address has high-speed broadband and fibre to the property, similar to our present house. The new house has an Openreach terminal which, I think may be 'live'. Two green lights on it are illuminated - 'Power' and 'PON' (PHOTO). I shall not be able to give EE the recommended three weeks' notice of our move, but, wonder if it might be a quick and simple matter to get us connected? Without anyone needing to visit the property?

1 SOLUTION

Accepted Solutions
JimM11
Community Hero
Community Hero

@kernowhoop It may be live on the OR system with the two Green lights, but will not be assigned in any format to an ISP, so do not expect it to work, contact EE and give them the home move details for activation and see what date they return to you for getting it active to EE. Just keep the power on the ONT all the time, so when OR test the connection they can pass on anything required to EE no visit in theory should be required. just the remote activation off the system

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4 REPLIES 4
JimM11
Community Hero
Community Hero

@kernowhoop It may be live on the OR system with the two Green lights, but will not be assigned in any format to an ISP, so do not expect it to work, contact EE and give them the home move details for activation and see what date they return to you for getting it active to EE. Just keep the power on the ONT all the time, so when OR test the connection they can pass on anything required to EE no visit in theory should be required. just the remote activation off the system

XRaySpeX
EE Community Star
EE Community Star

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your new address? Post the whole table, the text below it and the line above it, blanking out your address.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
kernowhoop
Established Contributor
Established Contributor

Many thanks.

kernowhoop
Established Contributor
Established Contributor

Thank you.