Lost landline number when moving from BT to EE

[Commers]

Despite assurances when I spent an hour talking to them in preparation for the transition from BT to EE with Digital Voice, I have lost my home phone number. EE say this is irretrievable but I see moderators have been able to help some customers in similar situations. 

This has been one of many mistakes transitioning from BT to EE including; unexpected loss of G-fast and reduction in broadband speed, 2 week wait to port my mobile number, free European roaming promised but not delivered, terrible and inadequate communication particularly by SMS and letter. I must have called their helpdesk a dozen times.

Any chance a moderator can help me resolve this latest (landline) issue? Thanks

[simodunn]

Thank you for your reply. I’ll give that a try.

Sent from my iPhone

[pabp]

I was also assured I would have the same landline.  The message now says "the number is invalid".   BUt I have had no notification as to what our new landline number is??   Very poor service and communication.

[JimM11]

@pabp Call your mobile from your landline and if you do not have one, then a friend that has one, see what number appears in the caller display off the mobile.

[Leanne_T]

Hi there @pabp 

Thanks for coming to the community. 

If you give us a call, the team will get the landline number checked for you and see why the number has changed. 

Please let us know how you get on. 

Leanne.