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Lost email and equipment return

LisaH8
Visitor

‎13-08-2026 08:46 AM

HI there, I had full fibre installed yesterday - al good!

I went to find the email with instruction to return some equipment I had been asked to return but can't find it (think I've deleted it by mistake!)

I have 3 boosters in the house at the moment - is it these I need to return as I am still using them with full fibre - or perhaps I don't need to use them anymore?

I want to avoid being charged for not returning equipment but I don't know what I'm supposed to return!

Can anyone help - would there be somehting on my customer log to say what I'm supposed to return and how do I get hold of that info?

Thanks for any advice!

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎13-08-2026 10:03 AM - edited ‎13-08-2026 10:05 AM

You'll need to phone CS to find out.

Did you have a previous router before FF? If so, it's probably that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP