Login help after upgrade from BT

edmon1a
Explorer

‎31-05-2024 03:36 PM

I have recently been switched to EE from BT broadband. I have not received any activation emails to register/login to my new EE account. Please can you help. Many thanks

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎31-05-2024 03:43 PM

@edmon1a : Have you linked your BB a/c to your EE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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edmon1a
Explorer
In response to XRaySpeX

‎31-05-2024 03:57 PM

Thanks for the help...how do I link my Broadband a/c to my EE a/c? I've not received any activation emails etc in the switch journey so far! Thanks again

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edmon1a
Explorer
In response to edmon1a

‎31-05-2024 03:59 PM

Just to add to this..i only have my BT account ID. I've not received any new account details for my EE products yet!

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to edmon1a

‎31-05-2024 05:11 PM

@edmon1a there not in your spam box just in case? 

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Velcic
Visitor

‎13-08-2024 09:03 AM

Did you get this sorted? 

I'm currently having the same issue 

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