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Linking Broadband account to Mobile account

ElvistheFish
Investigator
Investigator

I’m trying to link my broadband account to my mobile account - I’ve tried via the EE App without success being told my personal information is incorrect and also the help via 150. Any help or advice please

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

@ElvistheFish : Is this for fixed Home BB or mobile BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Good point thank you!
This is linking my mobile phone account to my home broadband

Other way round! You mean linking your Home BB to your mobile phone a/c? That's what you asked for in your OP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ElvistheFish
Investigator
Investigator

Correct - I want to link my home bb to my mobile account.

thank you

Lesley_W
EE Community Support Team

Hi @ElvistheFish 

Thanks for coming to our community.

You can see all about linking your products on this page Linking Your EE Products | Profile Help | EE.

If you already have it linked for mobile but want to add your broadband as well, you'd need to give our customer care team a call to do this. You can see all the ways to get in touch here Contact Us | Help & Support | EE.

Lesley