Linking Broadband account to Mobile account

ElvistheFish
Investigator
Investigator

‎06-09-2024 02:07 PM

I’m trying to link my broadband account to my mobile account - I’ve tried via the EE App without success being told my personal information is incorrect and also the help via 150. Any help or advice please

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎06-09-2024 05:54 PM

@ElvistheFish : Is this for fixed Home BB or mobile BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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ElvistheFish
Investigator
Investigator
In response to XRaySpeX

‎06-09-2024 06:05 PM

Good point thank you!
This is linking my mobile phone account to my home broadband
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XRaySpeX
EE Community Star
EE Community Star
In response to ElvistheFish

‎06-09-2024 07:42 PM

Other way round! You mean linking your Home BB to your mobile phone a/c? That's what you asked for in your OP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ElvistheFish
Investigator
Investigator

‎06-09-2024 07:49 PM

Correct - I want to link my home bb to my mobile account.

thank you

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Lesley_W
EE Community Support Team
In response to ElvistheFish

‎08-09-2024 10:37 AM

Hi @ElvistheFish 

Thanks for coming to our community.

You can see all about linking your products on this page Linking Your EE Products | Profile Help | EE.

If you already have it linked for mobile but want to add your broadband as well, you'd need to give our customer care team a call to do this. You can see all the ways to get in touch here Contact Us | Help & Support | EE.

Lesley

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