BT is starting tomorrow.
I was told over the phone it was being implemented as the fault was not getting fixed. Was told it would be on the system for when I ring up at anytime after 30 days (added another 30 days due to coronavirus etc). Chatted with the same person most of the time and attempted to email someone else who stopped replying and may well have been on days off etc.
What I was being told was the complete opposite of what was happening from EE and OpenReach. Short version: EE told me I could leave without fees due to the issue not being fixed and the engineers from OpenReach said they could see the issue but couldn’t find a fault. And I have now been told OpenReach had resolved the problem after every visit as they could not identify a problem although the could see the speeds where very low and EE had not actually implemented any form of leaving notification from a 30 days notice.
So I’m paying for other people’s mistakes essentially being made out to by falsifying information as the engineers results had apparently shown speeds much higher of 700+
Even with a wired connection the best ever speed I got was 620Mbps.
Only 1 engineer used a wired connection and the rest used Fast.com from a works mobile. The last engineer to come told my there was no point ringing up again as the issue was the firmware which had not been released and I’d be waiting a long time for it to be updated. When mentioned to EE they said this was false and the engineer shouldn’t have said that as it was wrong. So this whole ordeal has been back and forward between EE and OR until nothing happened and I had to ring up again because there was no further communication.
I had been rang on a few occasions where I Missed the call due to being at work and got the usual text of 24 hours notice before the ticket closes to which I rang back up and had another engineer booked.
I have tested speeds I. Fast.com, BT wholesale, an EE speed test that was sent via a link and others like Google and Ookla. Both wired and wireless with a range of devices, most of which have 1Gbps capabilities with a wired connection.
I understand the difference with BT is only the router as it’s their line anyway but hopefully the issue is resolved tomorrow or it will be the same situation. However, I now know to log every communication and to ring up to ensure the ticked has not been closed or apprently resolved by engineers who didn’t know what to do.
I can honestly say the 36Mbps plan from EE worked perfectly fine and I never had an issue but as soon as I switched to the fibre I had constant issues. Even tonight I had 10Mbps speeds for about 30 mins until it went to 370Mbps.
I don’t want to have any form of defamation but openness is needed so it doesn’t happen with others in the same situation.
£530.29 is a lot to pay during a cost of living crisis, especially when I’ve done eveything I should have when I was informed of it etc.
