Leaving EE broadband

[wy2k]

Hello,

My EE broadband contracts last day is tomorrow (23rd July), I'm on old broadband deal getting there 144mbps fttc service. If I stay with them on the current speed the cost will go from £34 to £44 with a deal or £47 without but will go up again after 1 year.

So anyway planning on moving to another provider who all be it at a slower speed will be cheaper @ £21.

My questions are can I just order now with my new provider with no leaving fee from EE?

Will I need to contact EE?

Do EE send out a box etc to send the router back in and do I need to include all cables or will it just be ok to send the power cable and router ?*

Lastly as I had to have a new phone socket face plate put on to allow me to have 144mbps (g.fast) will this be a problem going down a speed to I'm guessing a non g.fast service?

* Cables are behind a heavy TV unit so I'd rather minimise what I need to do

Thank you 

[JimM11]

@wy2k Sky Max does not support G.Fast so you will need to fold back to a 80/20 split!

[XRaySpeX]

It's worthless to them but they will put it to waste  if you ask them. They just won't be demanding it back.

It will also work on ADSL & VDSL FTTC but whether the format of the PPPoE creds will fit with Sky I wouldn't know,

[wy2k]

So no point keeping the EE router if they don't request it back, wouldn't work anyway.

What does 80/20 split mean 80 download 20 upload?

[wy2k]

Ok thanks so stick with the sky router and trip to the skip to bin the router if EE don't claim it back.

[XRaySpeX]

Yes, looks like it.

[wy2k]

Ok thanks 

[wy2k]

Well that's it placed my order to move provider.

But just out of interest why did EE wait for my cancellation to go through before offering me a price of £29 to stay on the service I'm leaving?! which is £15 better than there initial renewal offer pity they didn't start at that price I might of stayed 🙄. 

Hypothetically, is it too late take the offer now what would happen with the order I just placed?

[Mustrum]

@wy2k  it is probably not too late, you would need to contact the other supplier and cancel your order, and not het your deposit refunded.

But staying on G Fast is limited, you can't get it elsewhere and it will be totally withdrawn sooner or later.

[wy2k]

Thank you 

So I made the right call anyway, and the router I'm getting with sky will work with fttp when/if it comes to my block of flats (rest of the streets around me have it) . 😀

[JimM11]

@wy2k Did sky offer you the G.Fast connected service with 150 Mb/s download speed?