22-07-2025 07:27 PM - edited 22-07-2025 07:31 PM
Hello,
My EE broadband contracts last day is tomorrow (23rd July), I'm on old broadband deal getting there 144mbps fttc service. If I stay with them on the current speed the cost will go from £34 to £44 with a deal or £47 without but will go up again after 1 year.
So anyway planning on moving to another provider who all be it at a slower speed will be cheaper @ £21.
My questions are can I just order now with my new provider with no leaving fee from EE?
Will I need to contact EE?
Do EE send out a box etc to send the router back in and do I need to include all cables or will it just be ok to send the power cable and router ?*
Lastly as I had to have a new phone socket face plate put on to allow me to have 144mbps (g.fast) will this be a problem going down a speed to I'm guessing a non g.fast service?
* Cables are behind a heavy TV unit so I'd rather minimise what I need to do
Thank you
26-07-2025 05:54 PM - edited 26-07-2025 06:16 PM
That's right! As we discovered last Tues. you have the white EE Smart Router for your old G.Fast connection. EE will not be asking for it back & in fact won't be writing to you saying they don't want it as it'll be written into your contract that it is yours to keep.
I have EE routers not on that list that EE has never asked back for, as they are in the same position as yours.
26-07-2025 06:04 PM
Thanks your of course right it's my equipment once I'm no longer in the first 14 days of my contract i.e. the cooling off period.
So take it to the skip to recycle if I'm not keeping which I won't because it'll be of no use to me will it?
26-07-2025 06:20 PM
Again I refer you last Tues with the same Q & A : Re: Leaving EE broadband - The EE Community
26-07-2025 06:22 PM
Ok yes I see that now sorry for repeating myself