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Leaving EE broadband

wy2k
Valued Contributor
Valued Contributor

Hello,

My EE broadband contracts last day is tomorrow (23rd July), I'm on old broadband deal getting there 144mbps fttc service. If I stay with them on the current speed the cost will go from £34 to £44 with a deal or £47 without but will go up again after 1 year.

So anyway planning on moving to another provider who all be it at a slower speed will be cheaper @ £21.

My questions are can I just order now with my new provider with no leaving fee from EE?

Will I need to contact EE?

Do EE send out a box etc to send the router back in and do I need to include all cables or will it just be ok to send the power cable and router ?*

Lastly as I had to have a new phone socket face plate put on to allow me to have 144mbps (g.fast) will this be a problem going down a speed to I'm guessing a non g.fast service?

 

* Cables are behind a heavy TV unit so I'd rather minimise what I need to do

Thank you 

 

33 REPLIES 33
XRaySpeX
EE Community Star
EE Community Star

That's right! As we discovered last Tues. you have the white EE Smart Router for your old G.Fast connection. EE will not be asking for it back & in fact won't be writing to you saying they don't want it as it'll be written into your contract that it is yours to keep.

I have EE routers not on that list that EE has never asked back for, as they are in the same position as yours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
wy2k
Valued Contributor
Valued Contributor

Thanks your of course right it's my equipment once I'm no longer in the first 14 days of my contract i.e. the cooling off period. 

So take it to the skip to recycle if I'm not keeping which I won't because it'll be of no use to me will it?

 

XRaySpeX
EE Community Star
EE Community Star

Again I refer you last Tues with the same Q & A : Re: Leaving EE broadband - The EE Community

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
wy2k
Valued Contributor
Valued Contributor

Ok yes I see that now sorry for repeating myself