I’ve been having massive latency issues for about 5 months. Started off with sky, moved to bt and was then moved to ee (against my choosing) by bt. My internet spikes almost every day and makes it unusable for gaming, work calls, streaming videos, essentially everything. I’ve had about 6 new hubs since this started. 3 new Ont boxes installed and nothing has changed. I’ve requested the line be replaced and have been flat out told no. EE are now refusing to even look into the fault or even try fix it now and are offering me a free end of contract as to avoid having to try find the problem. I’m at a loss for what to do next because moving isp clearly isn’t going to solve it when I’ve been with 3 isps with the exact same issue persisting. I’m about 90% sure it’s a wiring fault or a fault outside of the home due to everything in the home being tested and changed numerous times. Anyone have any advice on what my next step is to trying to resolve this because quite frankly the customer support for ee has been beyond abysmal.
