Laptop not seeing EE Network

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Dell Latitude E7240  cant connect to Smart Hub 2

W10 22H2 build 19045.4561  (all up to date)

Had Full Fibre installed ... and while other devices (2.4 & 5 Ghz) connected OK to new Router

The Dell does not show EE network in the network list - i.e .no SSID

It does show 4 networks of my neighbours 

Connected by Ethernet to make wure W10 and Dell drivers up to date 

Did a repair of Intel WiFi drivers to be sure - no change

[XRaySpeX]

I believe that's an old PC & probably has a lesser WiFi then the router.

I think you'll find the router is set to WiFi-6 and WPA3 by default. Your device mayn't cope with that. Change the router settings down to WiFi-5 and/or WPA2. 

[JimM11]

@Profile closed Think that model had a 5ghz/wireless N wi-fi4 module so good to about 300mb/s speeds, would expect that wpa2 mode will be more acceptable for the security mode, Switch of the 5Ghz temp if it struggles to connect, My dell 6250 been ok on wpa2 - personal and wifi6 performance so far. HTH 

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I tried setting to WiFi 6 compatibility mode - no difference

I tried setting to WiFi5  mode - no difference.

Also tried turning off 5G .... to force 2.4GHZ connection - no difference.

PC worked fine with the previous Router (BT Smart Hub2)

My Printer which is much older than the laptop connected fine.

[XRaySpeX]

Well, that's the WiFi mode out the way. What about the WPA2 security mode?

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In Router settings it says  Security type:   WPA2-Personal

[JimM11]

@Profile closed ? is there a switch on the side of the laptop to switch off wireless.

[Profile closed]

Yes .. and its on .... as is WiFi LED display on keypad

[JimM11]

@Profile closed If you right click the network globe, open network & Internet settings, what is the type of nic in the laptop, something not liked between dell/EE possible to try a setting like use 2-4g only in nic properties. Likes the Ethernet ok but not the wireless correct?

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I did right-click as asked selected  'Network & Internet'

If I then select Network connections it shows for WiFi :

Intel (R) Dual Band Wireless-AC 7260

Driver is 18.33.9.3   (which Intel advise is most recent)