Landline not ringing

[Gilbey1]

Just moved to fibre broadband and landline, phone not ringing despite ringing at caller's end. Can still make calls, but not receive.

[Mustrum]

@Gilbey1   have you moved your phone to connect via the router?

Have you spoken to the Broadband Care Team about this? There is no account access on here.

[Gilbey1]

Yes, plugged into green phone port. Will contact care team. Thanks.

[Mustrum]

@Gilbey1   If you still have an DSL dangly filter you could try that between the phone and router - not sure why, but it has been know to help.

[Gilbey1]

Thanks, I'm still using "dangly thing" as it's the only thing that has correct port for grey cable.

[Mustrum]

? What phone are you using and does it not have a standard BT phone connector?

[Gilbey1]

Thanks for your help. EE have found fault with network, engineer coming out next week 

[Mustrum]

Let us know how that goes.