Landline issues

Claire2811 · ‎28-02-2023

Hi

We had our broadband and landline connected today - the broadband is working fine however , the landline doesnt appear to be receving incoming calls but we can make out going calls ?

XRaySpeX · ‎28-02-2023

Does the landline phone announce your correct no. when you dial 1470 17070?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Claire2811 · ‎28-02-2023

Hi

Yes it does

XRaySpeX · ‎28-02-2023

As far as you can tell is the BB running at normal expected speed?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Le5ley62 · ‎01-03-2023

Hi Claire, we've just had the same problem - it transpires our landland number was changed but it is possible to get it changed back to your original number.

Leanne_T · ‎01-03-2023

Thanks for sharing @Le5ley62

Glad to hear this was resolved for you.

Leanne 🙂