Lag and intermittent speed isdue

[Adam1968]

Hi I've had intermittent speeds and bad lag gaming since I joined ee from bt. 6 months of nightmare. I had extenders sent but I should fought harder six months ago but in last couple weeks I had enough started demanding it be fixed.

We got an ee qube engineer out who plugged into master socket found pings over 300 packet loss etc so he said needs openreach engineer. We had two engineers from broadband side who find no fault blaming ee network. I'm waiting on more help as am sick of this problem. Can you tell me what can be done to fix this as qube engineer gets problem I do when I game or checks speeds which go up and down from 72 Meg down to 5 Meg up and down all over place and impossible to game online. 

[Adam1968]

everything i did was follow xray spec recommendations above at start if your not a gamer you wont understand whats happening

[Leanne_T]

Hi @Adam1968 

I would suggest getting back in touch with our tech gurus, they can run further troubleshooting for you and let you know the next steps to get this sorted. 

Leanne.

[Adam1968]

https://www.thinkbroadband.com/speedtest/1680194876491426055   

[Adam1968]

[Adam1968]

using ethernet with bt wholesale site and Broadband Speed Test Results | thinkbroadband

why i say speeds and lag pings are changing throughout day .using a gaming top end lappy with cat 8 ethernet .

no progress on fault from ee after talking to numerous agents who say take ownership but don't. Got a manager tonight who escalated so see what happens .

[Mustrum]

@Adam1968    did you have anything else connected to the router, or any other programs running when you did thse tests?

The results suggest congestion, but is it local or at the exchange/cabinet/VLAN?

[Adam1968]

hi no. i have a master socket with nte5 think it is . im connected to router directly with cat 8 new cable i bought to network which not done yet. the cabinet outside my home.  as i live next to bank of Scotland which is now shut for good prob why put there

[Mustrum]

OK, I am, not sure you understood my questions.

On the router, do you have any other devices connected on Wireless or via the Lan ports when you were doing your latest tests?

Also on the PC/Laptop are you using any other programs or apps at the same time when you are testing?

[XRaySpeX]

Post the tracert to bbc.co.uk.

Your connection speed is ideal. So it is puzzling why you have occasional slow speedtests, but just as a sanity check:

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[Adam1968]

hi just to say leaving tonight as need to wind  down kids turned pcs of they given up tonight its so bad i struggled to open web just now. so only my laptop and 3 mobile phones on at moment nothing else but phones auto connect . to be honest issues i have happened with sky too but ee worse.   never had issue with bt network . strange how every provider so different. ee escalations calling tonight but hope not had enough till tomorrow. 6 months of this driving me potty. i gave up for months its very tiring and just started chasing 2 weeks ago again.