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Just had full fibre installed but no connection after an hour

Paul221345
Visitor

I’ve just had my EE broadband upgraded to FFTP was working when engineer left but after an hour the PON light on the router is flashing green . Rang EE but seem to get BT who then have to contact EE very confusing 🤷‍♂️😂. Text EE get callback says hi I’m BT then says no I’m EE🤷‍♂️. Any way  I’m shocked they say I have to wait ,terrible organisation that the internet service is lost while it seems an accounts verification issue hopefully. Is this Normal that internet service is lost for a long period if so why ?

1 REPLY 1
Mustrum
EE Community Star
EE Community Star

Hopefully they will get your service back up and running soon.