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Issues with connecting smart plugs suddenly

Bacardillu
Explorer

So been with EE 4 weeks finally have the landline running, now ha e a problem with the broadband and my smart ugs and cameras not working.. All set up fine a few weeks ago no issues and then came down today to note the cameras flashing thst state can't co next to 5g but had been connected yesterday OK same with the plugs all been connected no issue for the last 4 weeks with the EE router. Not sure what happened after 10pm last night with EE and my router but I have tried forums and tried to get on a site to get my router to go to 2. 4g wouldn't let me do anything. Rang EE on their number and it cut me off 3 times despite being open until 9pm this evening.. Out of ideas how to rectify if anyone else has had this issue and rectified it would love to know 

13 REPLIES 13
Trevett1964
Explorer

I'm having exactly the same problem 

@Trevett1964 : Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your problematic 2.4 GHz devices to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Tried getting into the the router says they are dealing with some technical issues lol ...

Sent from Outlook for Android<>

Sorry, @Trevett1964 , a router never says such a thing! Are you speaking about the app? Have you logged into the router itself? Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP