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Issues Moving House

Learle
Investigator
Investigator

‎20-01-2023 02:01 PM

We moved house in December and were promised instantaneouse fibre connection in the new property.

We are now 5 weeks without connection and the problem seems to be passed back and forth between Openreach and EE.

Does anyone no an effective way to escalate a problem or at least get a case officer assigned so that you don't have to have the same converstaion with call centre operatives on a daily basis.

0 Helpful
12 REPLIES 12
Mustrum
EE Community Star
EE Community Star
In response to Learle

‎11-02-2023 05:42 PM

@Learle  That looks like it should have been a simple switch, not sure what the assure message means though.

Do you have green lights on the ONT?

0 Helpful
Learle
Investigator
Investigator
In response to Mustrum

‎11-02-2023 05:46 PM

Hi

Green lights but the FON is led is flashing on and off.
0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to Learle

‎11-02-2023 07:22 PM - edited ‎11-02-2023 07:25 PM

Sounds like a config error somewhere.

https://help.business.bt.com/app/answers/detail/a_id/19236/~/what-do-the-lights-on-my-openreach-ont-... 

Did you get hold of anyone to keep you informed?

Were it me I would be calling every day.

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