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Internet not working despite EE saying all is ok

BarryT82
Explorer

‎23-02-2026 04:38 PM

Internet connected but no devices are working either through WIFI or LAN

Helpline can see all devices but still nothing will

work.

just keep getting messages about no secure connection

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎23-02-2026 06:06 PM

Hi @BarryT82 

  • Mobile or fixed line broadband.
  • Which router do you own.
  • Are any lights flashing or showing.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
BarryT82
Explorer
In response to Northerner

‎23-02-2026 08:36 PM

It was the parental control 

no one had switched it on but somehow everything was blocked

0 Helpful
Chris_S
EE Community Support Team
In response to BarryT82

‎24-02-2026 08:57 AM

Thank you for updating us on what fixed your issue @BarryT82.

If you want to find out more about our parental settings and how they work, just head to our Parental Controls web page.

Chris S

0 Helpful