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Internet is not working

Terrie_22
Visitor

‎31-08-2025 11:17 PM

Hello my Internet is not working

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-09-2025 02:37 AM

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
manatarms84
Expert Contributor
Expert Contributor

‎01-09-2025 07:24 AM

If it is not an area fault, I would double check all the cables are where they should be and turn off your HUB for 5 minutes and back on again, your ONT as well if you are full fibre.  Failing that I would call customer care when they open and have them look into it.