Looking for some advice, ordered full fibre on 1st Dec and was given an install date of 29th December. Saw openreach in the street and they pulled a rope through the duct, no external grey box as yet. However, got a text message from openreach on 15th December "hi it's openreach, we have received your order from EE and will be installing your full fibre on 29 Dec arriving between 8am-1pm".
About 30 mins ago I got an email from EE "next steps" and says install date 17th January! So I called them and asked what was going on, they said the 17th Jan is the correct date and I expained about the message from openreach 5 days ago, and I asked about auto compensation which is paid by openreach in any case, and he said it wasn't until today the install date was confirmed. But any reasonable person would surely take the date from the people who actually do the work as to be the confirmed install date. It doesn't say we may, might or should be there on 29 Dec. So can anyone help? Initially I called to ask the question and am more annoyed to get a follow-up email to say my "complaint" was closed and even says "we were pleased we could help".
