Instagram is blocked on EE broadband

[Rky]

I think someone reported this type of issue earlier but from yesterday I started facing this.

Instagram app is not loading any reels, feeds or msg when connected to broadband but when I switched to mobile data it worked

Speedtest report is 67mbps on my 67mbps plan

Sometimes Fire TV is also getting disconnected 

[bobpullen]

@Rky - do you have any parental controls settings enabled? Is it a Smart Hub or Smart Hub Plus that you have?

[Rky]

Smart Hub Plus, I checked and it is on strict mode, now I turned off, will provide feedback after few hours if turn off is helpful or not

[Rky]

Looks like it worked, I’ll report back if this will happen again

[Rky · Accepted solution]

Problem was instagram was not working fine.

Solution is remove parental controls