Im having issues with port connection to my console
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16-06-2024 10:42 PM
Someone in my house has messed with the port forwarding and it has blocked my console from getting online can anyone advise how i can undo it or should i contact support?
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17-06-2024 08:07 AM
Hi @RWMoss
The only way to rectify this will be to reset your router as nobody will be able to help if someone has changed settings unless somone will go ober every setting made.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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17-06-2024 10:57 AM
What are your Port Forwarding settings?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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17-06-2024 01:38 PM
3074 start and end tcp and udp i noticed that the port forwarding wasnt messed with at first as they didn't set a new rule ive had thei issue agter i connected my console up via ethernet

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17-06-2024 02:21 PM
Hello @RWMoss
If you go here Xbox Port Forwarding it will tell you what ports you need to set up again.
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17-06-2024 02:50 PM
@Profile closed : That article is misleading. It doesn't distinguish between incoming & outgoing ports. Outgoing ports are always open. Only necessary incoming ports need to be port forwarded.
The article talks about a list of ports that must be open to connect to the Xbox network. But connecting to the XBox network is always possible as this only uses outgoing ports. It's only when the XBox network & other XBox users need to connect to your XBox remotely that you need incoming ports to be opened.
One example of the ridiculousness of it is that it lists Port 80 to be opened. Well, incoming Port 80 is the GUI of your router & you'd never want an outsider to be getting into that. Whereas outgoing Port 80 is the Web interface of most websites which you are using all the time you are browsing & you wouldn't expect to go changing settings of the router just to do that everyday task.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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17-06-2024 03:36 PM
Ah okay. My apologies.

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