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I was forced to move to EE

Sn0wyt0p
Visitor

‎25-02-2025 05:23 PM

Do you get a new router when you are forced to use EE?

I didn’t and can’t manage the router. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎25-02-2025 05:40 PM - edited ‎25-02-2025 05:40 PM

Hi @Sn0wyt0p 

Yes, speak to EE CS on 150 if you're unhappy with the move.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎25-02-2025 06:25 PM

@Sn0wyt0p : Yes, if you are a new cust. but if you're coming from BT they sometimes insist you keep using your BT router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP