12-08-2025 02:16 AM
Hello I have left the UK in July, and the last date of my brand band service was 6the August, I have received the confirmed email and text of return kits received at the end of July, why do I still received the latest bill email and text on 2nd August? I have cancelled the direct debit, when I can received the last bill?
12-08-2025 08:27 AM
Well given those dates you'll still owe for part of the service. You're bllied in advance so if bill is produce don 2nd of each month in July you'll only have paid up until 1st August so you'll have another bill due
12-08-2025 08:30 AM
Until the cancellation goes through you are still billed for the month ahead. Once the cancellation date has passed you will get a revised bill for the days you have used in that new billing period.
12-08-2025 09:14 AM
Do I need to pay this bill? I have received the confirmation of return kits received on 30th July, which means the service was terminated before that. The bills received on 2nd August is for 2nd August to 1st September, or I can wait for the last bill? I received a latest bill on 2nd August and the other one yesterday on 11th August, but both of them did not show the last bill. When will I received the last bill? Before I leave the UK on 22nd July, I made phone calls to pay the bill, they told me the final bill will be produce on about 20th August. What do I need to do now?
12-08-2025 01:46 PM
Yes, unless you want a black mark on your credit history. Don't cancel your DD. You will get a final bill crediting you for the time, 7th Aug to 1st Sept., after you left & EE will want to credit that back to your DD.
12-08-2025 02:13 PM - last edited on 12-08-2025 05:19 PM by Christopher_G
Ok, the problem is I have cancelled the direct debit already, and I was the BT customer, my 24months BT plan will terminated on the end of July or beginning of August, sorry I cannot remember clearly, I booked the ticket will leave the UK and move to China on 22nd July, the BT terminated date was just a fees days after that, I went to a EE physical store in the Tottenham Court Road to consult what do I need to do under that situation, they checked my profile and told me the last payment I made to BT will cover the date I stayed in the UK. But I don’t know why they switch me from BT to EE without any of my permission, when I received the email from EE to say I have joined the EE and the first starts from 2nd July, I made the phone call to EE to cancel the plan direct, which was under the 14 cancellation days. And when the EE took the first direct debit from me, I thought it was an mistake, I thought at that time BT took the payment once and EE took another time, so I request the refund from my bank. And during that time I cancelled the direct debit. I made the phone call to the EE advisor, they explained clearly to me ask I have made three calls with three different advisor. They said the staff at the store might think the EE plan will be £10 cheaper per month to me, so they switch to EE to help me save money, my previous BT bill was £80 something more, EE is £70something. And I have made the payment through the phone call, and did not setup the DD again, now I tried to link the broadband with the account from the EE app, it always fault, I don’t know what happened, and how can I do now? It’s impossible for me call to the EE, because the EE phone number’s signal is unstable in China. My account number is GB********, if you can, please check what’s going on. I think maybe this account is already closed?
[Mod edit: Removed account number from public post]
12-08-2025 05:26 PM
Hi @IrisSeven
I'm really sorry to hear of your experience.
The best advice I can give is to fill in this complaint form so that this can be fully investigated by a dedicated team. Hopefully, they can help get all of this sorted for you.
Please keep us updated with what happens.
Thanks
Chris