Ok, the problem is I have cancelled the direct debit already, and I was the BT customer, my 24months BT plan will terminated on the end of July or beginning of August, sorry I cannot remember clearly, I booked the ticket will leave the UK and move to China on 22nd July, the BT terminated date was just a fees days after that, I went to a EE physical store in the Tottenham Court Road to consult what do I need to do under that situation, they checked my profile and told me the last payment I made to BT will cover the date I stayed in the UK. But I don’t know why they switch me from BT to EE without any of my permission, when I received the email from EE to say I have joined the EE and the first starts from 2nd July, I made the phone call to EE to cancel the plan direct, which was under the 14 cancellation days. And when the EE took the first direct debit from me, I thought it was an mistake, I thought at that time BT took the payment once and EE took another time, so I request the refund from my bank. And during that time I cancelled the direct debit. I made the phone call to the EE advisor, they explained clearly to me ask I have made three calls with three different advisor. They said the staff at the store might think the EE plan will be £10 cheaper per month to me, so they switch to EE to help me save money, my previous BT bill was £80 something more, EE is £70something. And I have made the payment through the phone call, and did not setup the DD again, now I tried to link the broadband with the account from the EE app, it always fault, I don’t know what happened, and how can I do now? It’s impossible for me call to the EE, because the EE phone number’s signal is unstable in China. My account number is GB********, if you can, please check what’s going on. I think maybe this account is already closed?
[Mod edit: Removed account number from public post]
