I totally agree. I have been an Orange/EE customer for over 20 years, and always had a 4 bar signal in my work location. A year ago, following extensive BT meddling with the boxes this dropped to 1 bar, and constantly drops out. I am ageing now and work as voluntary Chair of Trustees for a charity, but find, for instance, when the alarm activates in the middle of the night, I have to walk up to the top of the drive in the pitch black and often pouring rain to talk to ADT about the alarm activation. If they give me instructions about how to reset the alarm panel I cannot do it as I am away from the panel, which is totally useless. The problem is so bad that I have just had to return my BT Complete Wi-Fi Plus upgrade, as it depends on being backup up by an EE signal and I could only ever get 1 bar. I went back to my Business Smarthub 2 with no backup, as I couldn’t get one anyway. After years of being a loyal customer for both myself and my wife- she is on Android and I am on Apple and we both have new phones with the same appalling connectivity I think it’s time we jacked in our expensive EE contracts and moved on to another provider that is cheaper and gives a much better customer service.
