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I am not getting the minimum promised fiber broadband speed!

gtunc
Established Contributor
Established Contributor

‎24-05-2022 12:15 PM

Hi there,

 

As title says, I am not getting the minimum promised fiber broadband speed! What shall I do?

 

I followed all recommended steps to check if there is anything wrong with my current setup, but everything looks normal and I am getting 35-40mb maximum (not around 60mb as promised).

 

How can I contact EE?

 

Thanks.

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star
In response to gtunc

‎24-05-2022 11:44 PM - edited ‎24-05-2022 11:48 PM

EE is giving you at least 60 Meg. You are actually getting 67 Meg, which must be well above guaranteed Min. ISPs only provide & quote sync speeds as measured by the router, not speedtest speeds which they cannot control. Even so, your speedtest is nice & flat & giving you 54 Meg; a good sign of a stable line.

 

(Sorry, @Mustrum , I started this earlier but got interrupted.)

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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