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Hybrid connect -

Jaycee33
Investigator
Investigator

‎24-06-2026 12:05 PM

I have moved from BT Halo + to EE.   I now have to return the Hybrid Connect hub or pay £75 to keep it.  Has anyone kept theirs?   Does it still work if you do?    My speed is not as good but only dropped a bit and I get some buffering on YouTube if that makes a difference.   

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎24-06-2026 12:27 PM

Hi @Jaycee33 

You can buy them on eBay for £1-£20 so why pay £75! 

I think it may need to be paired and cannot be used on its own. @XRaySpeX probably confirm.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Jaycee33
Investigator
Investigator

‎24-06-2026 01:25 PM

It’s already paired as I haven’t had to change any equipment - just have to send this back as I’ve taken a new contract (moved to EE from BT).  Just wanted to know if it’s worth keeping so thank you for the info.

0 Helpful
Jaycee33
Investigator
Investigator
In response to Jaycee33

‎24-06-2026 01:33 PM

Wow.  Just looked on eBay.  How can EE/BT charge £75 when a new one is that price.   -Sorted mines going back.  Thank you

0 Helpful
garybs29
Prodigious Contributor
Prodigious Contributor
In response to Northerner

‎24-06-2026 02:59 PM

@Northerner wrote:

Hi @Jaycee33 

You can buy them on eBay for £1-£20 so why pay £75! 

I think it may need to be paired and cannot be used on its own. @XRaySpeX probably confirm.

Thanks 

Buying them will be an absolute waste of money, will not work unless part of your package & paying for it