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Huge ping/latency spikes after switching to ee

chillies
Contributor
Contributor

‎02-11-2024 03:01 PM

Just switched from sky Wi-Fi to EE, the general speeds are much better and averaging around 200-400 mbps download speed however about every 10,15,20 seconds ill get really bad spikes in ping for a few seconds.

 

chillies_0-1730559647880.png

 

does anyone know how to fix this please?(cant use ethernet)

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40 REPLIES 40
XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

‎03-11-2024 12:07 PM

@JimM11 : Yes, Wireless.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Brilliant Contributor
Brilliant Contributor
In response to XRaySpeX

‎03-11-2024 12:19 PM

@XRaySpeX confused, are you saying on wireless that you would expect a lower ping?

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chillies
Contributor
Contributor
In response to JimM11

‎03-11-2024 07:19 PM

chillies_1-1730661335543.pngchillies_2-1730661547849.png

 

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to chillies

‎03-11-2024 07:48 PM

@chillies What is the single wireless device that you are using, can you also http://192.168.1.254 status on the router, capture screen and post the picture up.

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chillies
Contributor
Contributor
In response to JimM11

‎03-11-2024 08:36 PM

im on my computer

chillies_0-1730666159060.png

 

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to chillies

‎03-11-2024 08:39 PM

@chillies When the pictures is cleared will have a look.

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Mustrum
EE Community Star
EE Community Star
In response to JimM11

‎03-11-2024 08:44 PM

@JimM11  just done that.

JimM11
Brilliant Contributor
Brilliant Contributor
In response to chillies

‎03-11-2024 08:58 PM - edited ‎03-11-2024 09:06 PM

@chillies Your status looks good, up day's connected to a high speed ONT at full wan speed, Next screen is the overall first screen, you will have to hide your SSID so erase or overfill, pic's just take a little time for clearance. It can take only one device on wireless, to interrupt and cause chaos on wireless, cannot confirm if it's a router/fttp until wed when i get installed, but 8 months on fttc, no wireless issues what so ever. Will again watch for pic.

How difficult for you to get Ethernet connected to the router? 

If you could also let me know if you also have any extenders, using wifi enhancer software addon, and take it you may be gamming on your PC?

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chillies
Contributor
Contributor
In response to JimM11

‎03-11-2024 09:01 PM

I don't think I would be able to connect by ethernet unless I were to drill holes in walls and run the ethernet cable up walls and through ceilings but thanks. Do you think I should get an engineer to have a look?

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to chillies

‎03-11-2024 09:14 PM - edited ‎03-11-2024 09:20 PM

@chillies No regarding the Ethernet, don't worry about that was just asking, trying to get a feeling for the system, will go back re-read your input from the start of the post. 

Not much info, switch from sky to ee, was it fttp to fttp also so just straight router switch over, with sky where you on sky max with the latest white sky router, AND you do not have any of the sky boosters if you had still connected.

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