The EE Community

SIM network PIN blocked. Enter SIM network PUK.

I have the issue as shown in the subject. I am giving my EE S8 to my daughter who has an ID contract. I have tried unlocking the phone using the IMEI route, but it is not working. I even got a PUK code for the SIM, and this hasn't done anything. Has ...

Topped up wrong number

Good afternoon, I've topped up the wrong number for my phone I don't have any access to it, I did it online, is there anyway I can transfer it to my number Baby brain is killing my brain cells  Thankyou

Smart Hub Plus SH31B Router Firmware changelog

Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...

Stuck Between BT and EE – Billing Nightmare!

Hi everyone,Back in early March, I was offered a great deal to switch from BT to EE for Internet, phone, and TV services. It was much cheaper than what I was paying BT, so I decided to take the plunge. My EE services became active on the same day I r...

Porting

I put in my new we sim yesterday restarted phone register sim then put in old one when will I know when to put back in my ee sim

EE smart wifi plus flashing blue continuously. Picture freezes

Upgrade from Legacy FTTC to New EE Full Fibre

I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...

EE perks no longer valid

Hi all.  Has there been a change in EE perks? Apparently my account no longer works, I am a civil servant so it should work.  I've been using it for years now. But no longer works. Tbh with 4 contracts it's a big loss if it doesn't work. 

Refund

Hi I left my broadband contract and was told I would receive a refund on my final bill within 10 days  this was over 2 weeks ago and I have not received anything ? Can you help