How to get support from EE?

[imacken]

Am I right in saying that 150 is the only place to get support from EE?  Do EE members post here at all, or is it just users?

[Mustrum]

@imacken   No it is not the only way. Have a look on the support pages.
https://ee.co.uk/contact-ee/technical-support/broadband-landline 

[imacken]

Thanks, but that just says call 150 or post here!

[Chris_B]

@imacken  You can call, use live chat via the EE app under help ( contact customers only ) or you can ask a question here and you’ll get a response from someone and that could be a user or an EE employee.   But this is a public forum not customer services so no private information should not be posted on here.  If your issue is an account related issue you need to speak with customer services.  But ask the question here and you’ll get the relevant information you need to proceed with that question. 

[imacken]

Thanks. I did ask a question here, but didn’t get any response. 

[JimM11]

@imacken If you would wish to repeat your question then someone may be able to help. If you want help from EE direct then follow the options you were given. 

[imacken]

Thanks. 
Ever since I was moved from BT to EE, the Ethernet connection takes up to a minute after PC wakes from sleep or restarts. BT SH2 (and all previous versions) had instant connection. 
How can I resolve this?

[chistery]

What have you tried so far to try and troubleshoot or fix it @imacken?

During this one minute, what happens if you try and do something like "ping 8.8.8.8" in a command window?

[JimM11]

@imacken You can't it seems that this is the way just now, looks like it is a possible FW issue, so not sure if it is/will be looked at, i am aware of this also and when i get time, going to throw switch between router and device to see if ethernet stay's up. And will let you know the result but it's when i get time...

I also remember someone asking that exact question, did you perhaps do it on another OP's post?

[imacken]

Thanks guys.
Bit annoying if it’s not going to be looked at by EE. Why would they not look at it? Never had this issue at any time previously.