How to contact EE via email

[Lurch1]

Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles!

Please note we are already aware of dialing 150 off an EE phone (we dont have access to one apart from the account we are trying to talk to someone about but we do not have easy access to it as we are in 2 seperate households). We have also used the phone number given if using a different provider - this does not work! We go round in circles and then get cut off.

We are trying to contact EE about an elderly gentlemans (85) account who does not understand what he is paying and neither do we (I'm his brother). We believe is paying 2 broadband/landline bills and has been since 2016. We have access to one account but have no information about the 2nd account apart from a direct debit reference.

Any help anyone can provide will be appreciated.

Lurch1

[JimM11]

@carolnicholas94 Have you now passed the support period for the MyBT? It does runout eventually. Link below explains the 12 month period.

Moving from BT to EE Broadband – First Bill Explained | Billing and Payments Help | EE

[XRaySpeX]

@carolnicholas94 : You can't resort to the Ombudsman until you have exhausted  a formal complaint with EE. You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

You won't see your EE BB in your BT a/c. It in your EE a/c.