How to contact EE via email

[Lurch1]

Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles!

Please note we are already aware of dialing 150 off an EE phone (we dont have access to one apart from the account we are trying to talk to someone about but we do not have easy access to it as we are in 2 seperate households). We have also used the phone number given if using a different provider - this does not work! We go round in circles and then get cut off.

We are trying to contact EE about an elderly gentlemans (85) account who does not understand what he is paying and neither do we (I'm his brother). We believe is paying 2 broadband/landline bills and has been since 2016. We have access to one account but have no information about the 2nd account apart from a direct debit reference.

Any help anyone can provide will be appreciated.

Lurch1

[XRaySpeX]

@Emma396 : You had to give 14 days notice to cancel your Home BB & Phone.

EE does not make email contact.

[c9]

Sorry to hear that please contact from any phone 0800 9566 000 or if you have a  I phone please call 150 and press option one, if you have a iPhone it will send you a text to pree verify yourself on ee app  please download left ee app first by going into your app, Stor on you I phone or Android

Please contact me any further help needed

[c9]

Please contact, 150 or 0800 956 6000

[c9]

Can people stop complaining please?

[XRaySpeX]

@c9 : Why shouldn't peeps complain or at least recount their experiences with New EE BB when they are having issues with it?

[c9]

unfortunately without the correct information for your second account EE will not be able to support you

[c9]

ee customer services do not have an e-mail address  sorry 

[c9]

Sometimes it is not very nice to keep on complaining

[XRaySpeX]

@c9 : Most times you have every right to complain when things go wrong and often it's the only way to get them fixed.

Why do you need to be nice when they've done you wrong? 

[Jasminebeaton]

I need help with booking a appointment for a installation to happen as my outside connection wire has been cut and when the man come out to install my broadband he couldn’t and said someone will be in contact to arrange for someone to come and replace the cable