26-10-2023 10:29 AM
A fault on my broadband was found by EE earlier this week. The EE diagnostic bot texted to arrange an engineer to come to my place to fix it. The engineer is with Openreach. Neither EE or Openreach mentioned about the price of sending an engineer to fix the problem. How much will it cost?
Solved! See the answer below or view the solution in context.
26-10-2023 11:48 AM
You will only need to pay if the cause is through damage or a fault within your property, and not a fault on the BT or EE Network. That charge is £50.
26-10-2023 11:48 AM
You will only need to pay if the cause is through damage or a fault within your property, and not a fault on the BT or EE Network. That charge is £50.
26-10-2023 11:50 AM
Thank you so much!
26-10-2023 11:53 AM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.