Following on from above. We are now a month in and still having problems. I originally asked that we simply changed our current package with BT to EE, simple I thought. It never happened, even though I told them that I am a pensioner only wanting this package with any savings as they were advertising such, now unbelievably we are on full package without requesting it costing £41.61 more per month. I managed to speak with a Senior Advisor in Accounts last week who seemed to be shocked at such service, he understood my problem and promised to pass this on to someone responsible for this type of problem, nothing heard so I do not know if it was passed on or not, the original guy's email line now says out of office until 10th May. I only went to them because every time I went into my account with BT it said that by changing to EE there would be savings. We did get the new EE Pro Box as part of the deal. I already suffer in my seventies from high blood pressure, this is not helping, I wish that I had never heard of EE !. UNBELIEVABLE MESS !.
