How do I pay using credit when I have set up direct debit?

[Bojabo]

I have set up a montly direct debit with EE for the broadband service. After an automatic compensation, there is now credit in my account.

How can I pay my next bill using the credit? Will EE still take my direct debit next month, as I cannot find the way to cancel my DD?

Thanks so much for anyone that could help me figure this out!

[XRaySpeX · Accepted solution]

The credit on your EE a/c will be used towards your next bill(s). There is no need to cancel your DD. It will be reduced accordingly.

[Bojabo]

OK, I will wait till next month and check it.

Thank you so much!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.