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Home phone adapter cuts out

IanBernard
Visitor

‎12-08-2026 09:33 AM

Have just moved to EE from PlusNet and am using my home phone via an EE supplied adapter. Pairs OK with EE hubs to start with but cuts out (it's light goes off and home phone connection stops) about 10 to 15 minutes in to a phone call. Has done it about 5 times now. A faulty adapter?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎12-08-2026 12:52 PM

Does your work OK when plugged into Phone socket in back of router?

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JimM11
Community Hero
Community Hero

‎12-08-2026 01:02 PM - edited ‎12-08-2026 01:46 PM

@IanBernard Try it also a little bit closer to the EE hub as a test as well just in case it's losing the dect connect. How do you get it to recover? straight power off then on again, also worth trying in another power socket incase the power is not making good connection. In case you need the info, linked below.

Set up and use a Digital Home Phone Adapter | Home Phone Help | EE

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