Home Hub Pro & WPA

[Memnon]

Major WiFi issues - continuing

Background - Home Tech advised upgrading to to HH Pro and Wifi Extender Pro… so I did.

Could not get extenders to connect, they would pair, but not connect as soon as more than a few metres way from the Hub.  (deled in separate post).

Workaround by 'Josh' was to add another Wi-Fi extender connected in Bridge mode by Ethernet and this allowed Extender to connect.  Though I have been told today this is not an approved connection method - but I should leave it in as it works.

I was having major issues, all my devices were dropping connection, buffering, or simply not connecting. I changed them all to connect to the Compatibility network, and they connect and work .... but losing benefit of 5 or 6 GHz access.

The external (SMART sockets) were still not connecting; the workaround was to switch security on the Compatibility network to be WPA2, all now seem to connect.

The Home Tech advised there is expected to be a software update to allow ability to choose between WPA2 and WPA3 when on teh main network (2.4/5/6 GHz).

Anybody know how to put in a bug fix report to EE to get this fixed ?     Both the Extender to Hub connection issue and the WPA|2 issue.

[JimM11]

@Memnon It's EE's get out off jail option the Comp mode, so as before Turn off all the wireless wifi devices, connect the PC to the main wifi, then turn the 5Ghz on for the Comp at the WPA2-Personal, connect the PC to that node on the Hub, speed should be identical very close in the speed test range, will let you know the EE Hub is working correct, once you have established all that, bring your Extender on line then go check at the Extender location same way..... There is a LOT going on with the Method that EE does for the wifi, and without looking at it with a wifi analyzer you are really going to struggle. The Netspot from ETwok Inc PC version will allow you to look closely, just use the Free version and DO NOT pay anything at all.

Once picture gets cleared to view you will see, not everything wifi made it in as sitting close to the Asus AP doing it. Don't worry about the sky ssid name have kept it for many many years....

Netspot wifi analysis 11:00am on the 17/07/2026.

Incase EE Mods do not like the ssid name's left on without them and blanked.

Blanked the ssid's

[JimM11]

@Memnon Linked this one separate so you can see what wifi is capable off, and that is a WiFi 6 tri-band NO 6Ghz at all....

[JimM11]

@Memnon The link. Re: Asus ZenWifi BQ16 on EE full fibre 1.6Gbps ? - Page 4 - The EE Community

[Ian__H]

I'm a new customer and just installed my Smart Hub 7 Pro. 
Worth mentioning that out of the box, SH pre-configured to use WPA3 Personal-Transition which will accept either WPA2 or WPA3 connections on main wifi.

Anyway, to make it easier for all my IOT type devices, I have the Compatible Wifi configured for 2.4Ghz only (5 Ghz is off) using WPA2 explicity.

And the main wifi configured for 5Ghz and 6Ghz only with WPA3-Personal Transition. 

2 Pro Extenders installed - one over ethernet powerline to the Garage and one wifi Upstairs.

Setup seems rock solid and get 900 Mbps download on wifi around the house.

[Memnon]

This started with the issue that once paired, when extenders moved to the required location, they would not connect.

If I put the old Hub (SH6) and extenders in same place, they connect straight away.

EE tried and could not get it to connect, sent new hubs & extenders - still the same.

Then support suggested a bridge connection ... that was new to me, paired extender, left it connected by Ethernet, paired another and then moved that to required location .... it connected straight away.

So for some reason, Extenders will connect happily to each other on their dedicated RF channel, but not to the hub.

[JimM11]

@Ian__H Is there any specific reason that you have removed the 2.4Ghz on the Main wifi, it may possibly upset the MLO if the Pro can do it correctly and your wifi 7 devices also support bandwidth across all the Frequency's? Would just be out off interest but you seem to have it all under control and getting the speeds you require.

Is the Powerline Ethernet backhaul managing to give you full speeds as well up near the 900Mb/s or is it a good bit lower?

[JimM11]

@Memnon Stick with the EE Smart Hub 6 Plus and it's smart wireless extenders, the Pro just seems to NOT like your home layout and think the 6Ghz backhaul the Pro's smart wireless uses is just struggling for the connection needed.